Legal

Cancellation & Refund Policy

Last updated: September 2026

This policy explains how cancellations, rescheduling, no-shows, and refunds are handled for sessions booked with Shital Gedam. Booking a session confirms that you have read and accepted this policy, alongside the Consent & Telehealth Policy and Terms & Conditions.

1. Cancelling or rescheduling a session

• You may cancel or reschedule a confirmed session by messaging on WhatsApp or emailing hello@shitalheals.in.
• Please give at least 12 hours' notice where possible, so the slot can be offered to another client. Sessions cancelled or rescheduled with 12 hours' notice or more are not charged, or are fully credited toward a future session if already paid.
• Cancellations made with less than 12 hours' notice may be charged in full, at the Practitioner's discretion, taking into account genuine emergencies on a case-by-case basis.

2. No-shows

If you do not join a scheduled session and have not informed the Practitioner in advance, this is treated as a no-show and the session fee (if already paid) is not refunded. Repeated no-shows or late cancellations may affect your ability to book future sessions, as noted in the Consent & Telehealth Policy.

3. Cancellations by the Practitioner

If the Practitioner needs to cancel or reschedule a session (for example, due to illness or a technical issue on her end), you will be offered a full refund or a rescheduled slot at no additional cost, whichever you prefer.

4. Refunds

Payment is made either online via Razorpay (card, UPI, or netbanking) once your slot is confirmed, or manually by UPI or bank transfer if you prefer. Refunds under this policy are processed back to your original payment method: for Razorpay payments, subject to Razorpay's own processing timelines; for manual payments, within a reasonable time, typically 5 to 7 working days of the refund being agreed.

Fees are refundable only in the circumstances described in this policy (sufficient notice given, or cancellation by the Practitioner); fees are not refundable simply because a client changes their mind after a session has taken place, or is dissatisfied with the outcome of therapy, since therapeutic outcomes cannot be guaranteed (see the Terms & Conditions).

5. Assessment sessions for ABA and neurodevelopmental support

Where an initial assessment call is offered as paid, the cancellation and refund terms above apply equally to that assessment session.

6. Changes to this policy

This policy may be updated from time to time; the version in effect at the time of your booking applies. Continued use of this service after an update constitutes acceptance of the revised policy.